Ambassadors all! Well done to top-performing members of staff and dealerships
Nissan

Ambassadors all! Well done to top-performing members of staff and dealerships

The top-performing Nissan dealerships and individual members of staff for Q1 have won praise for going whilom and vastitude the undeniability of duty to unhook consistently excellent levels of customer care.

The recently relaunched Dealer and Dealership Ambassador incentive scheme places the focus squarely on the wordage of first-class consumer service.

All six winners should be incredibly proud of their achievements.

Paul Davis, Service Advisor, Barnstaple Motors

Our first winner is Paul Davis, a service counselor at Barnstaple Motors, who has been described as ‘‘an outstanding member of the team’’.

In recent weeks, Paul has received a number of glowing reports from customers and has been mentioned several times in verbatim on the QVOC website.

As an example of the unconfined feedback Paul receives, one consumer commented: ‘‘Paul was spanking-new [and provided] first-class service. The dealership exceeded expectations. Paul was extremely helpful, courteous and thorough.’’

In addition, we were told: ‘‘Paul is a highly valued member of the team and has been doing a phenomenal job with our clients.

‘‘Nothing is too much trouble for him. As long as the vendee is looked without with an 11-out-of-10 experience, he is happy. If that ways going out of his way, he will do it!

‘‘He brings a lot to his colleagues – mostly with his positive energy – and he is spanking-new in terms of gaining the trust of our clients – plane those who may have an issue which is causing them stress! I cannot think of everyone who deserves this ribbon increasingly than Paul!’’

Adam Coley, Service Advisor, Hendy Nissan Bournemouth

Our second winner for Q1 is Adam Coley, a member of staff at Hendy Nissan Bournemouth who is described as ‘‘very ruminative and professional’’.

One nice tribute received from a consumer recently read: ‘‘For the first time I felt my wits was not crowded or rushed and was increasingly personal. Thank you Adam and Nissan. The service was impeccable and not in need of improvement.

‘‘Adam deserves special mention for his professionalism at such a young age. Please pass on my thanks to him personally.’’

The praise keeps coming for Adam! Other customers described him as ‘‘very helpful’’, ‘‘excellent’’ and ‘‘absolutely brilliant’’. One scuttlebutt read: ‘‘I’d be happy to have him as part of my team any day. (I’m in retail sales myself.)’’

Will Allen, Hurst Nissan, County Down

On to our third winner and the prize goes to Will Allen, a Sales Consultant at Hurst Nissan, County Down. There’s no doubt Will deserves to be singled out as a Dealer Ambassador!

We were told: ‘‘Will has been a huge influence since joining us a year ago. He unceasingly makes his customers finger welcome and keeps them up-to-date throughout the ownership journey. Our dealer reviews often mention Will as the ‘their car guy’ for the future.’’

One consumer commented: ‘‘I had the weightier wits when I went to the Newtownards showroom. Will and [colleague] Mat greeted us, allowed us time and space to look, and were on hand for all our questions. We decided there and then to purchase a car and Will became our person there.

‘‘He was super-professional, knowledgeable, friendly and nothing was too much trouble. He kept us informed at all times.

‘‘My husband was with me when I was choosing my car and I appreciated that Will understood it was ME that was ownership the car. Unconfined service and unconfined cars! I’m a super-happy customer!”

As well as recognising high-performing individuals working within the Nissan UK dealer network, the Nissan Dealership Ambassador scheme honours dealerships who have been excelling at what they do and providing true consumer delight.

Q1 Dealership Ambassadors of the Quarter Winners

Yeomans Nissan Worthing

The first Dealership Ambassador for Q1 is Yeomans Nissan Worthing, where the whole team have been working nonflexible to unhook unrenowned consumer experiences.

Sales Performance Manager Harry Whittingham said: ‘‘I have only worked with the site since April, but I’ve been really impressed with the robust and thorough quality processes in place.

‘‘Whilst reviewing the verbatim and survey responses, the first thing that’s well-spoken is the number of individual comments well-nigh the quality of the sales executives who are often mentioned by name.

‘‘This shows the quality of service for customers is personal, and a real rapport is built with the consumer throughout the ownership journey.’’

Lucy Marsh, Aftersales Performance Manager, added: “Yeomans Worthing are a fantastic dealer who unceasingly offer an uncommonly strong consumer experience.

“Reviewing the Consumer Verbatim is unchangingly a pleasure, with service stuff described as ‘first class’ and ‘outstanding’. The team should be proud of their achievements, their unrenowned scores and fantastic consumer feedback.”

Barnetts Nissan Dundee

The second Dealership Ambassador for Q1 is Barnetts Nissan Dundee, where again, the focus is very much on delighting customers. Stuart Hogarth, Aftersales Performance Manager, said: ‘‘Barnetts have shown significant resurgence recently, most specifically with Consumer Quality performance.’’

Additionally, their Retail Retention has improved throughout FY21 and as of May 2022 they were whilom the national stereotype with a strong focus on service plan sales, EVHC conversion and retention strategies.

West Way Nissan Mill Hill

The third Dealership Ambassador for Q1 is West Way Nissan Mill Hill – where the team put every effort in to make sure their customers are happy.

Aftersales Performance Manager Lucy Marsh praised their unrenowned nonflexible work and unvarying focus on consumer quality.
She added: ‘‘Rab, Zach, Vish and the team at West Way Mill Hill have worked very nonflexible on process on site, fully engaged in Aftersales Reviews, Director Reviews and the DAC process, and we are now unceasingly seeing fantastic CVA scores coming through.’’

Lucy said the dealership’s resurgence can be attributed to the team’s resulting nonflexible work and effort. And she said that over the past three months, customers had described the levels of service they had received as ‘excellent’, ‘perfect’ and ‘outstanding’.

The Dealer Ambassador Awards are unshut to everyone working in Nissan’s UK retail network and recognise the lengths staff members go to in order to make the lives of their colleagues and customers that little bit easier.

As well as receiving official recognition, each winner is awarded 500 N-GAGE points. The Awards protract throughout 2022. Senior staff are invited to nominate deserving team members through the Dealer Ambassador portal via N-GAGE.

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